State Farm® Insurance Agent Victoria Barros-Ortiz

"I never get insurance we this company the have very bad service the teke you mony only and never responded the telephone went you need from the company"

"Raised all the mileages on my vehicles by several thousand, including 2 that are mainly parked/down for most the year. Claimed to have called and texted me for these changes even though Ive always set my communication preferences to email since I can not receive calls at work from 7-7. Still waiting on an adjustment from them charging me 900+ dollars for 3 months. Funny how an underwriter needs 30 days to review something when they owe you money but it happens in 24 hrs when they want the money. Saved 400 dollars a month taking my business elsewhere but I want my refund. I have not received any contact since submitting my documents and photos of odometers of the cars that do run and it's been MONTHS."

"Great service!!! MJ was very helpful."

"Victoria and her crew are the best. Always friendly, willing and able to help with our insurance needs. My family and I have been customers for many years. Thank you Victoria!"

"Great working with Stephanie, East to talk to and very informative. Definitely recommend!!!"

"I had an event the next day and waited last minute to inquire about an event policy . However, I reached out to draya Barros to see how she can assist me! Victoria & draya went above and beyond too get me exactly the paperwork I needed. Now this is impeccable service. I can always depend on them."

"Been with Victoria and State Farm 14 yrs. They are wonderful and always looking out for my best interest!"

"The customer service there is PERFECT!"

"MJ was the best top notch customer service for auto insurance and renters insurance. She is professional and explains everything about the policies. Answers phone calls and emails back quick. If it was up to me i would give her 10/10 stars but i only can give 5 out of 5 here on google. I'm out of state and this process was smooth and quick to get new policies."

"Victoria and her team at State Farm are amazing! Andrea provided outstanding customer service with excellent communication. I highly recommend them for all your insurance needs!"

"MJ made the process effortlessly for my wife and I swapping to State Farm, she worked to find and address our needs. Highly recommend."

"I had hands down, the best experience with statefarm insurance. M.J. the insurance agent who helped me was so delightful, she was so informative and explained things to me so I could understand. She was able to figure out why my other insurance company was charging so much and was able to save me over fifty dollars a month. With my other insurance company I only had an auto policy, and was paying way to much. With state farm I bundled auto, renters and life, and saved money. I highly recommend statefarm insurance."

"Excellent courteous service! I love my insurance team who handles our properties, our autos, and business insurance."

"I’m in my late 20s looking for a policy that was gonna leave my important people, less burdened to take care of things if something sudden was to happen. - MJ life insurance agent, was super knowledgeable and made it an easy breezy process for me to understand what kind of life insurance was best for me. Thank you for getting me set for my future! Will recommend this team to anyone! A process made easy! Is a plus for me! 👍🏽 yay for An insured life! 🎉"

"They got you. Efficient, friendly, amazing customer service. Complete coverage, and sevice.. they make insurance easy, pleasant, and take very good care of what's important."

"I had high hopes for this place. I called last week to get my insurance transferred from an Oakley office to the Vacaville office. I have had nothing but problems with turnover in the Oakley office. I spoke with Stephanie at Victoria's office and felt assured that they would help. Stephanie informed me that Victoria would call me to get additional information and assist me with the transfer as no one at the Oakley office was responding to me. Victoria dropped the ball on this one and never called me. If Victoria would have called she would have been able to understand my situation for wanting to transfer, but instead made no effort. I am disappointed and have no more energy to put into State Farm. This is a terrible company with terrible service."

"I recently purchased a motorcycle and needed to show proof of insurance prior to purchasing. I reached out to Stephanie, and she was able to get me the coverage I needed at a monthly price point I was comfortable with. She was very professional and educated on all the policies, and she made confident in my decision in my policy. She also went the extra mile to suggest the add-on policy (as the basic motorcycle policy only covers the bike) in case I get hurt in an accident. She was able to give me all the information and have the policy written within 30 minutes so I could submit it to the dealership immediately. Such a great and efficient experience!"

"MJ reached out to me and explained everything in detail about the insurance and also helped me with lowering the insurance price. Overall, I would recommend them. Thank you!"

"Stephanie was so helpful today. I had a minor accident and called to let them know. Stephanie was very kind and patient. I really love these ladies at State Farm Vacaville."

"Very knowledgeable and professional."

"This is a very courteous, knowledgeable, and helpful team!"

"Very professional Gave me the breakdown of every bit of coverage the other insurance companies didn’t , I’m so glad I switched"

"Victoria and her team are nothing but professional! They are in constant contact with information regarding my insurance and never bother with excessive and unnecessary information. I would highly suggest them for your insurance needs."

"Best around hands down."

"Victoria and Stephanie are two of the most unprofessional people that you can ever come across I would stay away from this insurance company. It’s been nothing but problems since I had them lie to you they talk to you disrespectfully so if you wanna be verbally abused and you are at the right place. They cancel my policy after they said they made a phone call to me miraculously I never got to call because me and Stephanie Don’t get along she’s very unprofessional and very immature Victoria Heesen her office she Doesn’t want to deal with situations she tries to find ways to weasel out of things definitely stay away from this office"